Return & Refund Policy

FRANKS FOOD CO

Return & Refund Policy

Effective Date: June 8, 2026

Franks Food Co is committed to supplying food products of the highest quality and safety standards. This policy is issued in accordance with the Australian Consumer Law and outlines the rights of our customers and our obligations as a supplier.

1. Consumer Guarantees

All goods supplied by Franks Food Co come with guarantees that they are of acceptable quality, safe, and fit for their intended purpose.

2. Entitlement to Remedies

Where a product fails to meet a consumer guarantee, customers are entitled to a remedy as follows:

• Major Failure: The customer is entitled to choose either a full refund or a replacement product. A major failure includes goods that are unsafe, not fit for consumption, or materially different from their description.
• Minor Failure: Where a failure is deemed minor, Franks Food Co reserves the right to provide a replacement product or a refund at its discretion.

3. Perishable Goods & Return Window

Given the perishable nature of food products, all claims must be lodged within 48 hours of purchase or delivery. Products must have been stored in accordance with advised conditions. Proof of purchase and supporting evidence must be provided.

4. Return Method & Shipping Fees

• How to Return: To initiate a claim or return, you must contact us via email at Patrick@Franksfoodco.com.au within the 48-hour window. We will provide specific instructions on how and where to return the item if required.
• Return Shipping Cost: If the product is defective, damaged, or fails to meet consumer guarantees, Franks Food Co will cover all return shipping costs.

5. Fees & Costs

• Restocking Fee: There are no restocking fees ($0.00) applied to any returns or replacements.

6. Exclusions (Change of Mind)

Returns, refunds, or replacements will not be provided for a change of mind due to the perishable nature of our food products. Furthermore, remedies will not be provided where the product has been incorrectly stored, misused, instructions have not been followed, or the product has passed its use-by date.

7. Claims Process

All claims must be submitted with proof of purchase, a clear description of the issue, and supporting images where relevant.

• Contact Information: Franks Food Co | Patrick@Franksfoodco.com.au
• Business Address: 42 Stanbel Rd, Salisbury Plain, South Australia 5109

8. Refunds

Approved refunds will be processed via the original method of payment within a reasonable timeframe (usually 3-5 business days).

Franks Food Co reserves the right to amend this policy at any time, provided such amendments remain consistent with applicable laws.